Conveniently located in the lower mainland for all your needs!

Frequently Asked Questions

Please read our FAQ before sending us a message.

Can I place an order online after hours?

Yes you can, however hours of service are based on our office hours so if you place an order at 11 pm for example the start time of the delivery will be considered as 7:30 am the next

What are your hours for delivery?

Our office hours are 7:30 am to 5:00pm Monday to Friday, however we do have drivers on call 24 hours a day 7 days a week, after hours orders must be pre-booked within regular business hours. When placing a call please provide us with the hours of operation for the shipper and receiver.

How late can I call for a same day delivery?

For same day delivery our call in cut off times are as follows:

Direct 5:00pm
Hot Services 4:00pm
Rush Service 3:00pm
Regular Service 1:00pm

The above cut-off times apply to the white area of our service map, please see our services page for more info on cut-off times and delivery standards.

How do you charge for bulky shipments?

Bulky shipments are rated at 15 pounds per cubic foot. To calculate the weight of a bulky shipment multiple the Width x Height x Length in inches and then divide by 115. This will give you the weight.

What happens if the driver arrives for the pickup and the shipment isn't ready?

If our courier arrives and the pickup will not be ready within 5 minutes we will contact the customer for instructions. We can either come back when the delivery is ready and there will be a minimum charge for a no pick up (half of the regular rate) on the original order or the driver can wait. If the customer requests the driver to wait then there is a charge depending on the vehicle required to do the delivery.

What happens if I give you the wrong address?

If we are given a wrong address we will contact the customer for re-direction of the delivery. If there is no other address then the shipment will be returned to the customer.

Do you provide COD Service?

Yes, we do provide COD service for any customers that require this service, there is a $5.50 charge for this service along with a return delivery charge.

How can I get a proof of delivery (POD)?

If you are an online customer, you can view the order under ‘order tracking’ and in most cases the signature and name of the person who signed will be visible, in the rare case that the POD is not available online please call our office and we will be pleased to fax or email a copy of the waybill.

How do you calculate your fuel surcharge?

FSC is calculated based on the following graph, Rate is calculated using the previous month’s fuel prices (diesel and unleaded gas) as provided by MJ Irvin & associates and adjusted monthly.

Fuel price Fuel Surcharge
$1.11 – $1.15 12%
$1.16 – $1.20 13%
$1.21 – $1.25 14%
$1.26 – $1.31 15%
$1.32 – $1.37 16%
$1.38 – $1.43 17%
$1.44 – $1.49 18%
$1.50 – $1.56 19%
$1.57 – $1.63 20%
$1.64 – $1.72 21%

Contact Us

We are here to help! Feel free to give us a call at 236-862-0639.

Our email is [email protected]

If you would like to send us a message now, feel free to use our form below.